£20 fee taken from my account - Complaint about viagogo - A Spokesman Said

£20 fee taken from my account

Complaint about  viagogo  | AWAITING RESPONSE


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Philippa Pearson

01/02/2017

£20 fee taken from my account

Complaint about viagogo

I have been charged a £20 fee which is unjust. On your terms you state you 'may' charge the seller a fee for finding alternative tickets. There are lots of these event tickets listed on your site so this should have been no real feat! As a 1st time user of viagogo I had no idea of the extortionate amount your company takes when selling a ticket. This again is not clear in the listing process. £20 fee for a ticket that I have listed and cancelled almost immediately with 3 months notice before the event feels very unfair and would put me off ever selling on your site again. Your website is unclear and I was misold the whole process. I would like to request my 20 pounds is refunded or this issue is escalated higher. Kind regards Philippa pearson

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