No meand of directly cancelling an order or an account - Complaint about My Geek Box - A Spokesman Said

No meand of directly cancelling an order or an account

Complaint about  My Geek Box  | ANSWERED


My Geek Box

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01/02/2017

No meand of directly cancelling an order or an account

Complaint about My Geek Box

So I ordered a one-off Geekbox as a gift to a friend. I chose that plan since I don't earn a lot of money and also didn't want to commit to a plan in case I am not satisfied with the service. That box took a long time to deliver- I made my order on the 8. of January and as stated on the site, I believed it would arrive about 2-3 days later(Possibly an additional day later, having in mind that the eighth of January was a Sunday). It actually was delivered on the 24th- but that is not my main issue. Since it was declared as a one-off box and that there was no 'unsubscribe' option being displayed, I figured that this service would not renew at the end of each month. Until today-which is when I received an e-mail saying that a payment couldn't go through for another box- a box I didn't want and can't afford since I only get paid this Friday and I have sadly a lot more pressing matters to spend my little pay on than another subscription box. I went to my account expecting to simply be able to cancel the order like with amazon, but instead found that I couldn't, and I couldn't permanently delete my account or at least that subscription for the future either. Instead I was told to contact the customer support (which I did, via e-mail. I am mildly appalled though that they don't have a phone-number to call for pressing matters. Live-chat was advertised, but not available) and found, after a bit of search, the conditions for cancelling the box which gives a timeframe for cancellations I did not know of herebefore. Since I wasn't asked to confirm payment or whether I was still onboard with getting more boxes I frankly feel a bit cheated and like mygeekbox is not a particularly trustworthy website I would be recommending to anyone. To me, the question remains why they offer a single box if they will have it auto-renew without asking their customers whether they want to be receiving more. I, for one, will probably make sure not to order from this site again once this problem is resolved. It really is a shame, considering how happy my friend was with the first box I sent her.

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Sarah Whitehouse | 02/02/2017 08:12 | VERIFIED

Hello, Thank you for getting in touch. I am sorry to hear of the experience that you have had in regards to the box that you had purchased. If you can contact us through your account, we will be able to look into this for you. I can only apologise for the inconvenience caused. Many Thanks, Andy - Feedback Team

Sarah Whitehouse | 02/02/2017 08:12 | VERIFIED

Hello, Thank you for getting in touch. I am sorry to hear of the experience that you have had in regards to the box that you had purchased. If you can contact us through your account, we will be able to look into this for you. I can only apologise for the inconvenience caused. Many Thanks, Andy - Feedback Team


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