Not delivered items in full. No response/update. Rude customer care - Complaint about Wren Kitchens - A Spokesman Said

Not delivered items in full. No response/update. Rude customer care

Complaint about  Wren Kitchens  | ANSWERED


Wren Kitchens

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No. 3 of 148 in Property

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Jayaprakash Subramanian

01/02/2017

Not delivered items in full. No response/update. Rude customer care

Complaint about Wren Kitchens

I ordered kitchen from Crydon. They kept calling me since my first visit to make the order. Got help in design and ordered items that is all went well. On the delivery date, no one turned up after waiting for 3 hours slot. Called up customer care and was told. They may deliver anytime before 7pm so have patience. Even after waiting for another 3.5 hours, no one turned up. No one bothered to inform that the delivery was cancelled and offered to deliver after 10-15 days. After having a heated conversation, arranged deliver for next day. Just hours before delivery got bunch of emails saying 25% of items are not available for delivery. How come they didnt realise this during first failed delivery. Tried calling customer care who pointed out as per Ts &Cs - "Wren has rights to deliver any time within 10 days from the agreed delivery date" - shown no empathy or no apology offered for the failed service. 8 days on still no response and update when they are going to deliver the missing items. The Cryodon office - where we placed the order and only place we could reach - is not helping because it is not their responsibility - Is this called post-sales customer service. Pathetic! stay away it is not worth it!!!!

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Wren Kitchens | 01/02/2017 15:42 | VERIFIED

Hi Jayaprakash I am sorry to hear of this, I have replied to yourself on another social media platform. Thank you Emma


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