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Complaint about  DPD  | ANSWERED


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No. 5 of 35 in Delivery

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Althea Brown


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Complaint about DPD

I was to receive my mobile phone from EE by DPD, between 4pm and 5pm. I was at home waiting for them to arrive since 3pm, but they didn't show, I check on the website at 5:20pm and saw that they put that the parcel was refused. How can that I have been for over 2hours for my parcel. Everyone in the block has camera attached so that you can see who is at the main door. This doesnt show the driver entering the block or even ringing the bell. So where did he go to deliver my parcel? The inconvenience this has cause me is great. All they had to do was deliver a simple package and not tell lies. I find it unexcepctable of your company to do this.

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Andy Webb | 04/02/2017 13:09 | VERIFIED

Hi Althea I'm really sorry you've had an issue with your delivery. Can you please email us your parcel number to and we'll look into this for you - Amy

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