Disconnection - Complaint about The Phone Spot - A Spokesman Said

Disconnection

Complaint about  The Phone Spot  | ANSWERED


The Phone Spot

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No. 5 of 104 in Telecoms

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Valerie Rudd

01/02/2017

Disconnection

Complaint about The Phone Spot

After several weeks I have been trying two disconnect two handsets and cancel two contracts I returned the two handsets on 16 December and they told me that it would take five days to disconnect ,after several times I have been in touch with phone spot I am still waiting for this disconnection to take place , now they have told me I would have to get to billing invoices from O2 which will take 14 days I don't think this has been very unfair because I am paying for two handsets which I have returned , How can this company phone spot get away with treating customers like this Valerie

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Steve Allott | 21/03/2017 16:48 | VERIFIED

Hello Valerie Our main office is based in Loughborough, however the postcode is different to that provided. Our warehouse, where goods need to be returned, is based elsewhere. Returning goods to our office can cause a delay in resolving your query. I'm sorry for any confusion, and please don’t hesitate to contact us if you still require assistance. Rebecca | Phonespot Customer Support team

Valerie Rudd | 21/03/2017 17:48

Rebecca I have sent a letter to your complaints office phonespot,Loughborough they have tried to contact me twice and I rang the office last week and asked them to ring me back at a more convenient time for me after three months paying for two handsets and contracts it's almost been sorted by 02,but still I have not received a refund ,this is still not acceptable and I am disgusted !


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