Free delivery on item but not applied. - Complaint about Currys PC World - A Spokesman Said

Free delivery on item but not applied.

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Ann Murrell

02/02/2017

Free delivery on item but not applied.

Complaint about Currys PC World

About an hour ago I went to Curry's PC World in Farnborough to buy a tumble dryer. As an OAP and non-driver my brother accompanied me. I chose a Hotpoint tumble dryer marked 'Free Delivery'. However although there were delivery slots for tomorrow I was told that there were no Free ones and I would have to pay £19.99, but if I took out the insurance policy a free delivery could be arranged? I do not require the insurance policy and queried this with this Assistant 82 DIP who told me that he was the manager of the store and the next free delivery slot was Monday buy could not tell me when the item would be delivered. The next day I could guarantee being in all day would be Wednesday 8/2. I am not happy with paying the fee for delivery on an item marked Free Delivery.

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Ann Murrell | 22/02/2017 18:40

I don not think this is good enough.

KNOWHOW TOHELP | 22/02/2017 18:58 | VERIFIED

Once again apologies Ann. All investigations are internal and we do not release the findings in the interest of protecting the colleague. Once again apologies, Ollie.


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