Lack of communication! - Complaint about DPD - A Spokesman Said

Lack of communication!

Complaint about  DPD  | ANSWERED


DPD

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Sammie Light

03/02/2017

Lack of communication!

Complaint about DPD

I ordered a product from boots and paid for next day delivery as i needed it the NEXT DAY. DPD text me saying they were going to deliver it and i also got the option of choosing who my delivery got delivered to. I requested it was sent to any one of my neighbours as i didn't know who was going to be in. I then got another text from DPD the day of my delivery to say it hadn't been delivered as no one was in, but they only went to my house not my neighbours? Is there a lack of communication from DPD to their drivers as this is the second time it has happened now?!

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Andy Webb | 05/02/2017 08:19 | VERIFIED

Hi Sammie Sorry that this has happened to you. Can you drop us an email to socialmedia@dpdgroup.co.uk with your parcel number and we'll look into this for you Amy


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