Bought AA batteries which leaked after 2 days, ruining Christmas decorations and furniture - Complaint about Poundworld - A Spokesman Said

Bought AA batteries which leaked after 2 days, ruining Christmas decorations and furniture

Complaint about  Poundworld  | AWAITING RESPONSE


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Caroline Holmes

04/02/2017

Bought AA batteries which leaked after 2 days, ruining Christmas decorations and furniture

Complaint about Poundworld

I bought 3 packs of AA batteries from Poundworkd'd Parkgate, Rotherham store shortly before Christmas with the intention of using them for my children's toys. Luckily I didn't use them for anything other than 4 light up Christmas decorations which now do not work due to the batteries leaking within 2 days. They not only ruined my decorations but they leaked all over my furniture. I emailed their customer services (and provided photos) on 29/12/16. They were slow to reply but when they did they requested further details so as management could decide whether or not to pay compensation for the ruined decorations (no mention of the furniture). I responded promptly but after a further handful of exchanged emails they then stopped correspondence. I have to keep chasing it up. They do respond to emails eventually but only after I have pestered them several times, and usually about a week later. As of today (4/02/17) I haven't had a single penny and I haven't heard from them since 31/01/17. The last email they sent on the 31st Jan was requesting a bank statement showing the purchase of the decorations which I provided straight away but now they have gone quiet again. I have asked who I need to make an official complaint to but my request for these contact details was ignored. I have also reported this to the Consumer Advice Service in the hope that Trading Standards will look into the issue of them selling faulty, and potentially dangerous, goods as Poundworld haven't even made any acknowledgment of this- all they seem interested in is giving me a few pounds to shut me up but even this is a very long winded process. Absolutely shocking customer service.

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