Product support AG - Complaint about Currys PC World - A Spokesman Said

Product support AG

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Andrew Osborn

04/02/2017

Product support AG

Complaint about Currys PC World

I have noticed recently an account transaction to Product Support AG for £8.50? a quick search led to curry's PC world , now we have bought a lot of electrical good from them over the years and on some selected items bought the extra cover, for example I made 10 payments of £12 to cover our TV for five years etc. But this £8.50 keeps being taken from my account, I have traced this payment back to July 2013 when I made a purchase at PC world of a laptop at £299 I have no evidence or paper work to support this insurance policy as I was never sold it in the first place, admittedly I should be more thorough when checking my bank statements but it's such a small amount it did go unnoticed. Firstly how do I stop this payment going out? I have asked my bank and they have not been able to resolved it Secondly as I believe this product to be mis-sold how do I go about getting my money back? Kind regards Andy

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KNOWHOW TOHELP | 07/02/2017 12:49 | VERIFIED

Hi Andy, To clarify it is common practice for our stores to offer the first month for free as an additional incentive to take the cover. So whilst the receipt will total the price of the laptop, it will also show the details of the agreement and the minus amount. Naturally this payment will show on all your monthly statements thereon. Apologies but given the timescale in bringing this to our..

KNOWHOW TOHELP | 07/02/2017 12:49 | VERIFIED

..attention, I am unable to refund any payments already taken. - Marcus


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