Good Company or Bad ? You decide - Complaint about The Cheap Laptop Company - A Spokesman Said

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ian mitchell

05/02/2017

Good Company or Bad ? You decide

Complaint about The Cheap Laptop Company

The problem I had was they sent me a laptop I hadn't ordered. I'd paid by PayPal. I got no apology or offer of postage costs to return it and that got my back up. Then belatedly I looked at these reviews and realised I may be in for a fight with them to get my money back, all of it...But that's where the story changed for the better. I dealt with them through PayPal and got my money back for the laptop within days. To get the postage (the most they will give) I had to do a separate Email to remind them they needed to pay that as well, and I got it straight away by mentioning this site. So I obviously advise anyone to pay by PayPal and that way you should be alright. As for the laptop, to give them credit it did work, it was just the wrong one, so I would advise this outfit to get their act together and be a little more conciliatory to people when handling customer care and do the right thing by their customers.

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