Bought norton antivirus and wanted to return after 5 days - Complaint about Currys PC World - A Spokesman Said

Bought norton antivirus and wanted to return after 5 days

Complaint about  Currys PC World  | ANSWERED


Currys PC World

4 stars

No. 27 of 848 in Shopping

Want to resolve an issue with Currys PC World?

Make a complaint


Or simply share your experience

Write a review

SAVE £££s ON YOUR HOUSEHOLD BILLS

Compare & switch

User photo

Rustem Cenaliu

06/02/2017

Bought norton antivirus and wanted to return after 5 days

Complaint about Currys PC World

Bought the product at Tottenham Hale retail park but didn't use it as when l started to do it Norton gave me the option to renew automatically and for a bit cheaper as well. I sent the product back after 5 days,this was yesterday and l was told they wouldn't accept it as there is no way they can check if the product has been used or maybe used in the future. In good faith I even showed the person who served me the confirmation email I had on my phone for the online purchase. The answer was that he believes me but cannot do anything because it's software and cannot return the product. There is no such advice on the back of the receipt for returning goods?

  • supporters 0
  • social reach 0

Currys PC World has responded

  • Conversation with company (6)
  • User comments (0)


See previous messages

Rustem Cenaliu | 06/02/2017 15:02

I was at Tottenham Hale branch. It's easy to verify as I bought a tablet as well yesterday using the same debit card that I used for buying the Norton product. I was with my wife and my 2 kids and argued for more than 10 minutes. My address is 71Hewitt Avenue, London N22 6QH. The antivirus I bought from you was a Deluxe priced at around £23, the one I got online was 19.99,ref number NP246229190

KNOWHOW TOHELP | 06/02/2017 18:27 | VERIFIED

Hi, I am sorry you will have to discuss the matter further with the manager at the store of purchase. We can not assist here with a refund of the item. I apologise for any inconvenience - Tony


See previous comments


Please sign in to comment.
  • Reviews
  • Complaints

52 reviews of Currys PC World

Write a review
loader

1,658 other complaints about Currys PC World


loader