taking money without permission - Complaint about Currys PC World - A Spokesman Said

taking money without permission

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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john budgie

06/02/2017

taking money without permission

Complaint about Currys PC World

thanks for removing my last complaint so lets try again:- this seems to be a repeated complaint which pcworld must be allowing their staff to mislead customers. i bought 2 items after xmas 2016 and on the 2nd of february 2 payments were taken out my bank account without permission, both being taken from ag support, after contacting them on the 3rd of february and asking why these payments had been taken they said pcworld had given the details to do so, but when i asked for proof of this they said they could not provide it, i asked for this payment to be cancelled and my money to be refunded, which a gentleman agreed to do so and apologized for what had happened, to my disbelief instead of my account being credited the payment back the next day ag account charged my account again with 2 more payments for the same amount, i contacted ag support again on the 4th of february and spoke to a lady this time about my disgust to why they seemed they could take money out of someones account how they pleased, she seemed to think this was normal practice and gave me several contradictory answers, at this point i had enough and contacted my bank who to their dismay could not understand what ag support were doing by charging my account twice in 3 days for money they had no right to, this is now in the hands of my bank and after it is settled i will ask for all the transcripts from my conversations with ag support and give all the relevant information to the fraud department to investigate further, because what i have learnt over the past 3 days this is happening on a regular basis to unaware customers from pcworld who are paying £1000's of pounds for a service they have not asked for.

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john budgie | 25/04/2017 16:29

thanks, regards

KNOWHOW TOHELP | 25/04/2017 16:43 | VERIFIED

No problem John. - Marcus


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