Problem with Cats Protection - Complaint about Vets Now - A Spokesman Said

Problem with Cats Protection

Complaint about  Vets Now  | AWAITING RESPONSE


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Linda Hawkins

06/02/2017

Problem with Cats Protection

Complaint about Vets Now

Hello. I collected a cat from The Cats Protection Totton. They told me that she was in good condition and had seen a vet. After I had had her for a few hours I decided that she wasn't in good health. I took her to Vets Now because it was the only vet open and I had used them in the past. They were terrific, kind and helpful. Among other things, Lela, the cat, had a heart murmur. She had to stay there just about 24 hours. The bills for the night of the 4th Nov. and the day of the 5th came to a total of a fraction under £600 pounds. When I complained strongly to Cats Protection they said that if I had a receipt they would refund the money. Then I found that Vets Now don't give receipts. Cats Protection said that I shouldn't have gone to Vets Now as they charge for things they don't do - they asked me the names and colour of hair of the vets who saw Lela. Lela, a cat brought from Greece by the C.P. has cost me beyond £1500.00 in total, and a lot of sadnessfrom me for her pain. Linda Hawkins

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