Product support- didn't know I'd signed up for this?! - Complaint about Currys PC World - A Spokesman Said

Product support- didn't know I'd signed up for this?!

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Laura Brough

07/02/2017

Product support- didn't know I'd signed up for this?!

Complaint about Currys PC World

Hi there, Product support AG at £1.99 has continued to be taken off my MBNA credit card without me knowing I had signed up to anything! What is going on? I switched my credit card over a year ago & payments have still been taken sending my account into arrears, can this please be cancelled & refunded with immediate effect? Seems a lot of people on here have signed something at point of sale when they didn't know they were signing up to product support, talk about being mis-sold something unknowingly, this needs to stop... Thanks Laura

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Laura Brough | 08/02/2017 10:08

Thank you for cancelling the payments however I am disappointed that the direct debit payment was not under a different name on my statements as I would have cancelled sooner, I think this is very misleading! I mean why on earth would I want cover on an Xbox that is 6 years old- I hope Currys arent continuing to take money off people in this way unknowingly!!

KNOWHOW TOHELP | 08/02/2017 11:21 | VERIFIED

My apologies Laura but the direct debit would be set up under the details provided at the point of sale and payments are continuous until we are notified to cancel. - Marcus


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