No delivery so cancelled - now no refund - Complaint about IWOOT - A Spokesman Said

No delivery so cancelled - now no refund

Complaint about  IWOOT  | ANSWERED


IWOOT

5 stars

No. 24 of 843 in Shopping

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Michael Hickey

07/02/2017

No delivery so cancelled - now no refund

Complaint about IWOOT

Ordered an item in November as an Xmas present. Still hadn't arrived by late January after numerous contacts and complaints through their website. Always a vague answer with no action. Got fed up and asked for a refund. Assured that it would happen within a week or so and guess what?! 2 weeks later and no refund. Again contacted through complaints portal on website - no answer and no action. This company is the worst I have ever used online and should be avoided at all costs. Have now tried again one last time to contact them and get my money back but will have to find another way, as I am sure nothing will happen...avoid!

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IWOOT has responded

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See previous messages

Michael Hickey | 09/02/2017 23:02

Yep. More vague unhelpful messages. Quote £I can confirm that the relevant department is still looking into the refund for processing. I am very sorry for the long wait." Just being fobbed off as usual. useless.

Sarah Whitehouse | 17/02/2017 16:45 | VERIFIED

Hello Michael, Hope you're well, please see the response on your account with regards to your refund. Thanks, Mark - Feedback team


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