Horrible service, cheap clothes - Complaint about Serpent Urban Clothing - A Spokesman Said

Horrible service, cheap clothes

Complaint about  Serpent Urban Clothing  | ANSWERED

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John DiDia


Horrible service, cheap clothes

Complaint about Serpent Urban Clothing

I spent $125 with Urban Art Clothing, when the merchandise arrived a month later it was not what I expected. Very cheap, blurry images, cheap material. I tried contacting customer service about a refund but they have no phone number listed. I sent an email, no response. Sent another email, nothing. After 3 emails with no response I followed their very confusing return policy listed on their website and returned the merchandise in its original packaging. I emailed them again with the tracking info of the return. Still no response. It has been over 2 months, no response and no refund. Needless to say I will never shop with this company again and will be spending the next month writing as many negative reviews on as many sites as I can find.

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David Linder | 08/02/2017 22:41 | VERIFIED

Please allow 3 days for a response to your email. Our customer service team will be happy to assist you with this.

John DiDia | 15/02/2017 21:06

What a joke this company is. Biggest scam ever. Still have not heard a response from this joke of a company. It's been almost a month, with 7 emails sent and not a single response. Buyer beware.

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