2 x unauthorised charges leaving my bank acvoubt - Complaint about Currys PC World - A Spokesman Said

2 x unauthorised charges leaving my bank acvoubt

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Debra Thompson

08/02/2017

2 x unauthorised charges leaving my bank acvoubt

Complaint about Currys PC World

I have just checked my bank and there are two pending payments going out one for product support £2.85 and one for product support £3.32. I have just Google drive and found out that these are for productsale purchased from curry's. We bought 2 x televisions in January but at no point was I told about these warranty payments. This is disgusting. Had I been told I may have purchased for the more expensive tv but not for the other one else. Can I please get a refund or I will refer my complaint to trading standards/ombudsman as these were definitely mis-sold.

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Debra Thompson | 13/02/2017 12:32

So is it a weekly payment then because it was only last week the first payments were requested and I was told they were cancelled. This is wrong. I'm surprised you get any return business. I will flag this up with the financial ombudsman or trading standards if the payments are not within my bank by Friday

KNOWHOW TOHELP | 13/02/2017 14:25 | VERIFIED

Hi Debra. The payments were monthly. The refund to your card has been processed out our end. Thanks. Carrie.


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