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Wren Kitchens

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Marianne Nicol

08/02/2017

Still waiting

Complaint about Wren Kitchens

My wife and I ordered and paid for a new kitchen in November, we paid extra for delivery to be brought forward to the 16th December. Part of the kitchen arrived, we chased and were promised the rest would arrive early in January. No refund was offered for the early delivery payment at this stage. Some more units arrived in January, and some at the start of February. Due to our remote location we specifically requested that the order should come in one delivery. We were notified that part of the order would be delayed and that stage we requested Wren to hold onto the whole order until they were ready to make full delivery. This they did not do. Instead we have it coming in dribs and drabs, which is not acceptable, each delivery has a basic cost of about £120, as we are paying the onward shipping costs. We tell our joiner the rest of the stuff should be here, he comes and has a look and tells us it is not, we then start the hamster wheel again. All in, we are regretting having purchased with Wren and could not recommend them to anyone. Three extra deliveries to date, so the decision to use Wren has cost me nearly £400 to date, over and above the cost of the kitchen.

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Marianne Nicol | 08/02/2017 14:35

Hi Adam We're on Shetland, 9 Hillhead, Lerwick, ZE1 0EJ I have just come off the phone from your customer services team, they are now promising delivery of the final outstanding items on the 20th of this month. If they do complete the order at that point that will be four additional deliveries.

Wren Kitchens | 10/02/2017 12:44 | VERIFIED

Hi Marianne, I asked our Customer Care management team to look into this, and update you accordingly. Regards, Adam


See previous comments

Marianne Nicol | 08/02/2017 14:46

Hi Adam We're on Shetland, 9 Hillhead, Lerwick, ZE1 0EJ I have just come off the phone from your customer services team, they are now promising delivery of the final outstanding items on the 20th of this month. If they do complete the order at that point that will be four additional deliveries.

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