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Complaint about  Serpent Urban Clothing  | ANSWERED


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Theodor Krokos

08/02/2017

Not worth it

Complaint about Serpent Urban Clothing

I ordered two items 17. Feb with express shipping. It stated that the express shipping would have my delivery to me within 5-15 days. Now after over 20 i have no parcel, no tracking number and no reply from the company. So i should either be refunded the 14$ express shipping or a complete refund if my parcels does not arrive.

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David Linder | 08/02/2017 16:33 | VERIFIED

Hey there, Express shipping is 5-15days + Production (7 days production for a sweatshirt). This is only an estimated time frame, not a guarantee. I hope this helps. I am really very sorry if you took our time frame as a delivery guarantee. It was not our intention to confuse anyone, we respect your feedback and will be sure to raise this at our next board meeting. Thank you


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