Rude staff - Complaint about Currys PC World - A Spokesman Said

Rude staff

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Julie Edwards

08/02/2017

Rude staff

Complaint about Currys PC World

I purchased a meile vacuum online which was faulty. I returned it to the Ipswich store and was told it would be returned to meile..two days later I was told it was repaired..I again made the 20 miles trip to collect it only to find it had not been!!! I was served by Sam H..who was so rude to me and kept me waiting for Almost any hour .doubting every thing I told him.. Eventually after standing at the counter not being given any indication of what he was doing ..he decided to return my appliance to meile..which then left me without a vacuum cleaner AGAIN....all over the store i read your motto..:puting you first"" well i never felt at any time i was a valued customer..more an inconvenience.. I'm totally dissatisfied that despite the fact that my appliance was only a few weeks old, I had to make 3 long trips to the store, and expense I didn't need only to be treated this way..I could have taken my custom many other directions & certainly wish now that I did...

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Julie Edwards | 10/02/2017 18:28

Branch number..2265 Receipt number...048518 21/01/16 My address is 7 meadowlands kirton Ip10 0pp Contact number 07766904988.. I sincerely hope that the member of staff is given some much needed customer service training too!!...& that he adheres to your motto..."we start with you "...

KNOWHOW TOHELP | 11/02/2017 09:35 | VERIFIED

Thank you Julie, I have raised your case and will ensure this is addressed by the store manager. Our finance team will call you to process the agreed payment within 3 working days and will quote case reference : CC3305051. Thanks, Georgia


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