Next day delivery promised - Complaint about IWOOT - A Spokesman Said

Next day delivery promised

Complaint about  IWOOT  | ANSWERED


IWOOT

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No. 27 of 848 in Shopping

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siobhan Bloomfield

09/02/2017

Next day delivery promised

Complaint about IWOOT

I have ordered a fireplace from this company. Next day delivery if spending over 40.00. I have not received my item, I have sent several emails and no response. Next day should mean next day, if they can't keep this promise then don't advertise it! I will be cancelling my order if I do not receive my order tomorrow. I supposed getting my money back will be an issue but they do have an address, which I will travel to if necessary for my money as I have read that they don't like to return money either. Will never use this company again......I wish I had read reviews before ordering......not a happy bunny 😡

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Sarah Whitehouse | 14/02/2017 08:47 | VERIFIED

Hello Siobhan,, Thank you for getting in touch about your order. I am sorry to hear that your order was not sent using a next day delivery service. If you have qualified for this, then this too must be selected as the delivery option on the checkout page. Please contact us through your account so that we can look into this for you. Many Thanks, Andy - Feedback Team


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