WHat's this for? - Complaint about Currys PC World - A Spokesman Said

WHat's this for?

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Malcolm Bedford

10/02/2017

WHat's this for?

Complaint about Currys PC World

Since my retirement and hence sorting out of payments/pension etc., I have come across a monthly payment of £6.50 to Product Support AG. from my bank account. It goes out each 2nd or 3rd of every month. I have never had any paperwork or references regarding these payments and I don't even know what they are for. Perhaps they were for a computer ( which will have long since been defunct). Perhaps I could have got that computer repaired if I had known I had that policy - IF THAT'S WHAT IT IS !!! I would love to know what this payment is for, maybe I could use it to get my laptop repaired. Without a satisfactory response from you this payment will be cancelled from next month and proceedings begun to reclaim the payments made (apparently for nothing). Maybe this was miss-sold to me, especially as there was never any paperwork to follow. Please help me sort this out.

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KNOWHOW TOHELP | 14/02/2017 08:51 | VERIFIED

Hi Malcolm - thanks for getting back to us with the details we requested. I have located a Product Support Agreement for £6.50 on our system. This is linked with a HP Laptop. If you would like to cancel this, please let us know. Thanks - Emily.


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