Auto renewal one taken out of my bank account one month prior to end of my contract - Complaint about McAfee - A Spokesman Said

Auto renewal one taken out of my bank account one month prior to end of my contract

Complaint about  McAfee  | AWAITING RESPONSE


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Claire Forde

10/02/2017

Auto renewal one taken out of my bank account one month prior to end of my contract

Complaint about McAfee

I have tried to find an email address for McAfee to no avail. Last year I purchased McAfee package on line from McAfee company. I intended to cancel auto-renewal before the end of the contract, I was very surprised to get a 'no reply' email one month in advance of this renewal date stating they were taking out circa £60 from my account. I then went into my McAfee account and immediately cancelled the auto renewal. I also found that I could get the same anti-virus protection online from McAfee at half the price. (This was well discounted). When I checked later auto-renewal has now been turned off but I am locked in a contract with them for another year and paying more than 50% for the privelege. To me this amounts to fraud. I have never heard of a company taking out money over a month ahead of when it is due.

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