Bad customer service - Complaint about Pru Health / Vitality - A Spokesman Said

Bad customer service

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Lesley McHenry

11/02/2017

Bad customer service

Complaint about Pru Health / Vitality

Called twice today to be told to call back later as keep being kicked out of vitality rewards. Last person I spoke with was extremely rude and not listening to what I was telling her. Myself and my husband are paying for a service with rewards that we are not receiving. Systems are always down and it's like the Spanish Inquisition when calling and being passed from person to person. I am disgusted in the way your agent treated me. I will consider changing my life insurance if this is not resolved. How hard can it be to access cinema tickets?

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