Incorrect tickets - Complaint about viagogo - A Spokesman Said

Incorrect tickets

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Llinos Zolman

11/02/2017

Incorrect tickets

Complaint about viagogo

I will NEVER EVER buy venue tickets from VIAGOGO again. Purchased VIP tickets back in October for DRAKE concert this evening and they sent me a normal ticket by mistake which only arrived yesterday so too late to send me another one!!!. Been offered a refund of £26 (joke) because there is no face value on the VIP package. Paid £193.00 for the ticket and the face value of the actual ticket is £95, surely I'm entitled to a refund for the difference?? Putting in a formal complaint and unaccepted the offer. One disappointed daughter as this was her main present :(

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