Coach left without us,was there at 7.50 no coach in Britain or County saying Liverpool - Complaint about National Holidays - A Spokesman Said

Coach left without us,was there at 7.50 no coach in Britain or County saying Liverpool

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Sue Scarr

12/02/2017

Coach left without us,was there at 7.50 no coach in Britain or County saying Liverpool

Complaint about National Holidays

Got to Hull interchange at 7.50 looked in bay B and C there was two coaches one saying London and one saying Leeds none saying Liverpool, waited till 8 o'clock then rang national holidays there was busy so I left my details for a ring back, after about 10 to 15 minuets I rang back as no one contacted me, I got through straight away and explaine my situation the lady said they had been there since 7 I explained I request a call back but never got one, she was very offish and I don't think she believed me she rang me back about 20 minutes later and said if I could get to goole I could get on the coach there, she said I had 6 minutes to get there, which would of been in possible, we go to Liverpool a lot with national holidays but this time it was special as it was a wedding present, I don't think the lady on the phone was any help to us at all,we are now back home and very upset we was so looking forward to this trip,it is such a lot of money to loose is there any way you could reimburse us or send us some vouchers so we can go again, as we had to take holiday days from work for this trip and had to pay someone to look after the dog, from two very unhappy newlyweds

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