Bad customer service - Complaint about Aldi - A Spokesman Said

Bad customer service

Complaint about  Aldi  | AWAITING RESPONSE


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Maureen Stander

12/02/2017

Bad customer service

Complaint about Aldi

I bought an Ambiano sandwich maker at Aldi, one of their own brands. It worked once and then stopped working. I took it back to the store and asked for a refund, but they refused as I didn't have a receipt. It was within 6 months of purchase and I thought they would automatically make a refund for a faulty item, especially as it says on the box it was produced for Aldi. My daughter also bought one and it never worked at all. I have taken other faulty items back to stores and have always been offered a refund. I accept that this in not the case if I just change my mind. I would be very unhappy about buying any other electrical items at Aldi if this is their attitude

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