Unhappy with phone spot! - Complaint about The Phone Spot - A Spokesman Said

Unhappy with phone spot!

Complaint about  The Phone Spot  | ANSWERED


The Phone Spot

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No. 5 of 104 in Telecoms

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Eve Prior-coombs

12/02/2017

Unhappy with phone spot!

Complaint about The Phone Spot

I had a call from phone spot and said I could upgrade, I asked for the Samsung s7 as it was highly rated, I got the handset and first week was fine, it then started to freeze and just not work properly so I rang phone spot within 14 days and I said I need to send this phone back I'd prefer to change to the edge if possible as I'm really not happy with this handset ... I was told I'd have to post the s7 and wait upto 5 days then they'll send me a received notice and then they can send new handsets so I said your making me go over a week with no phone? I have medical issues and have just got out of hospital so I need access to a phone 24/7 .. I was told that's my only option . Even though I was told my phone spot and carphone warehouse that I could take the handset into my local carphone warehouse and get a new handset there and then if needed ... the guy at phone spot gave me no other option but to post it which I didn't feel confident doing so he said that's all I can do so I then said your leaving a customer unhappy? And he said yes there's no other option! I'm utterly disgraced and am still in need of a new handset as the freezing is getting worse! Not what I expect at all!

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Steve Allott | 13/02/2017 12:00 | VERIFIED

Hello Eve, I am sorry to hear that your Samsung S7 was faulty. We must receive the faulty handset back into our warehouse before we're able to offer an exchange, but I can understand that this can be inconvenient. Please call our team on 01509 618 593 if you need anything else and we will be happy to help. Kind regards Ryan | PhoneSpot Customer Support team


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