Incorrect measurements, damaged units, not owning up to own errors - Complaint about Wren Kitchens - A Spokesman Said

Incorrect measurements, damaged units, not owning up to own errors

Complaint about  Wren Kitchens  | ANSWERED


Wren Kitchens

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No. 3 of 148 in Property

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Zainab Mehmood

12/02/2017

Incorrect measurements, damaged units, not owning up to own errors

Complaint about Wren Kitchens

Having recieved my delivery it came to light that 13 items including carcuses and doors were badly damaged. I had to request a further delivery of these items which delayed the installation of my kitchen. The re delivery of some of the items came via Yodel many of which again were damaged. It felt like we were getting no where with this and going round in circles. During this process it also came to light that the measurments used by the designer who completed our kitchen design were incorrect leaving us with many gaps in our new kitchen layout. I went to see the designer face to face who did not own up to his mistakes and said he could not re order the correct sizes of units as it would come of his bottom line!! Quiet frankly I feel Wrens have been extremly unproffesional and it also seems that they are more interested in the quantity of sales to meet there targets as apose to the quality of the customer service they are providing per sale. This clearly goes against there values as a company and in my opinion they have massively failed in meeting there customer promise. The Reading showroom has really let them down as I will not be recommending Wrens to family or friends after the horrendous experience I have had with them.

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Wren Kitchens | 17/02/2017 15:30 | VERIFIED

Hi Zainab, I have asked the team to update you as a matter of urgency. Regards, Adam


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