Mis sold "whatever happens", monthly payments coming out from bank account - Complaint about Currys PC World - A Spokesman Said

Mis sold "whatever happens", monthly payments coming out from bank account

Complaint about  Currys PC World  | ANSWERED


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Michael Livingston

13/02/2017

Mis sold "whatever happens", monthly payments coming out from bank account

Complaint about Currys PC World

I purchased a Sony Viao laptop on 29/04/12 and have been paying a monthly fee off £11.50 since then. I have a lot of direct debits in my account and it was only in a recent meeting with my bank who was reviewing my DD's that he found this. The laptop has not worked for a couple of years now and I didn't know that I was paying for this service. It wasn't explained to me at the time of purchase, I would have used it if I had know about it. We worked out that I have paid £529 to your company which was more than the laptop was worth!!! I am absaloutly disgusted that this can happen, I have had no communication regarding the whatever happens cover I am paying for. I was never contacted regarding a service or health check on my laptop so I find it appalling that the money can be taken from my account with no follow up communication with customers or offers. I have read on-line of thousands of other cases like this and I really hope that my issue is handled correctly.

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KNOWHOW TOHELP | 15/02/2017 15:18 | VERIFIED

Hi Michael, I am sorry that the agreement has been advised for the Sony Viao and that you appear to be unaware for the DD payments. if you can forward the full address the agreement is under? I can locate this for you and process the cancellation. Thanks - Nino


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