Ignored emails and undelivered tickets - Complaint about Ticket Selection - A Spokesman Said

Ignored emails and undelivered tickets

Complaint about  Ticket Selection  | ANSWERED

Ticket Selection

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Kirsty Rogen


Ignored emails and undelivered tickets

Complaint about Ticket Selection

I live in Cornwall but was seeing Drake in Manchester and after looking at the details of the ticket dispatch I saw they may be sent the day before. The day before the event I wouldn't be at my home (The delivery address I gave to Ticket Selection) so I emailed and asked to change the address. They got back to me straight away saying that was fine and was advised that I would be able to be collect the tickets at the venue and someone one would contact me about collecting them. I never heard anything the week of the event. The day before I was leaving for manchester I received a dispatch email with a tracking number. When I tracked it they were "on their way" but never said to where. The day before the concert (when I was leaving Cornwall, 5 hours from the venue) they said they had been delivered a week ago in Cornwall which was not true as nothing had been delivered to my home. I had asked A WEEK previously to make sure this was all sorted as I wouldn't be at the original address the day before and this change was a "just incase". I ended up going all the way to manchester with no tickets and missing the concert due to Ticket Selections appalling customer service. I am now 300 pounds down. No one has been responding to me for over a week and there is no contact number.

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Kelly Adams | 17/02/2017 15:52 | VERIFIED

Hi Kirsty. We dispatched your tickets on the 9th of February, and they signed for at 9:42am on the 10th of February. Tracking no. SF424964844GB.

Kirsty Rogen | 17/02/2017 16:34

That may be the case however I spoke to someone 2 weeks before that and they told me I was going to be able to collect from the venue. I said I wasn't going to be at the delivery address if they were going to be dispatched so late. I've also emailed about 6 times and got no response!? Why would one of your colleagues tell me I was going to be able to collect them then?

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