What went right? - Complaint about 321 Travel - A Spokesman Said

What went right?

Complaint about  321 Travel  | ANSWERED


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Richard Funnell

13/02/2017

What went right?

Complaint about 321 Travel

My two son's booked a last minunte deal, First flights were from Luton on Saturday, then changed to Monday from Bournemouth, had diffculty in making final payment, Wre told at Airport 1 bag was not on thier system so paid an extra £96, Arrived in Tenerrife 30 mins late and missed connecting flight, had to pay 170 euro's to get to Costa Calma, Fuerteventura, Got hotel fully booked, sent to another and had trouble booking in. Son phone me several times and try to use emergency phone preium rate number, I used it 3x to be cut off at what I believe was £4:50 each time, personal cost to me. Found 0800 number on thier hoilday booking line, spoke to lovelly lady ho sort the imediat situation out. Had call from emergency nuber some 45 mins after son's sorted, didn't introdued company or name, I asked who they were to be tols 321 travel. I let you know final out come, but at this stage looking for some serious apologies and compensation.

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Richard Funnell | 15/02/2017 21:20

Thank you for quick response, Your emergency line is the not the best it could be and at a premium rate. Like to know what it cost me and my son. Not sure what alternative flight you offered, reading between the lines, sounds like a longer connection, actually mean, a delay in reaching holiday resort! I will leave this here and of course be taking this up with again on you on my son's return. Ta

Richard Funnell | 17/02/2017 20:45

Well here we go again, tried to get confirmation of transfers and hull luggage for my son's return, sent email with nothing attached. Please sent details asap to [email protected] also do you have your own email address and office address, not a post box. Look forward to your reply. thank you.


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