broken ornament - Complaint about Parcel2Go - A Spokesman Said

broken ornament

Complaint about  Parcel2Go  | ANSWERED


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vicki fennell


broken ornament

Complaint about Parcel2Go

i sent a well wrapped (bubblewrap and sterofoam) it was never alive, dead or contain ivory (items on the prohibited list) i took out insurance to be on the safe side. when it was delivered it arrived broken, my client sent me pictures so i refund the cost of postage and the ornament (totalling £5.80). on filling the application in they asked for the value of the ornament which i filled in as £5 expecting the ornament to reach this amount on ebay at the time. while i accept that the cost of postage left me without profit from the item, postage cost £5.81plus i have ebay fees, it upset me that they were offering £5 as a goodwill gesture as my item was on the prohibited list according to them. when i complained saying my item wasnt on the list as it was never alive, dead or have ivory they withdrew the offer. i paid for insurance, the item arrived in an unsatisfactory condition therefore i should be entitled to £5.80 which is what i received from the customer plus ebay fees (paypal refunded their 40p). ebay will be charging me for selling as the item sold even though i had to refund. its the term goodwill gesture which is annoying as it is a genuine claim against the insurance no goodwill is involved. if it is then they need to look at the policy. kind regards

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Dianne Fisher | 27/02/2017 15:46 | VERIFIED

Hi Vicki, I am sorry to hear that the parcel was not delivered to the delivery point.We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. I have your order number and will email you from this. Dianne Fisher Parcel2Go Customer Service

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