Unwanted Product Support - Complaint about Currys PC World - A Spokesman Said

Unwanted Product Support

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Dany Stone

14/02/2017

Unwanted Product Support

Complaint about Currys PC World

Hi, I brought a laptop from currys pc world last year and have just realized you've been taking payments of £5.50 every month since for product support that I never asked for and it was never mentioned when purchasing the product. Any help with this? Thanks

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KNOWHOW TOHELP | 16/02/2017 13:17 | VERIFIED

Hi Dany. I have located the agreement and confirm it was taken at the time of purchase to protect your laptop. Purchase of the agreement is detailed on your purchase receipt and a copy of the agreement provided to you at the time of purchase.

KNOWHOW TOHELP | 16/02/2017 13:18 | VERIFIED

The agreement is now cancelled, but no refund is due, as it has not been cancelled within 14 days from purchase as detailed in the terms and conditions. Thanks. Carrie.


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