Never got order - Complaint about Serpent Urban Clothing - A Spokesman Said

Never got order

Complaint about  Serpent Urban Clothing  | ANSWERED


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Rhyia Smith

14/02/2017

Never got order

Complaint about Serpent Urban Clothing

I ordered a top back in September last year, they took my money cause I saw it on my bank statement but I never received my order

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David Linder | 12/04/2017 16:00 | VERIFIED

Hello, I am very sorry to hear this. It seems that your order as lost in the post when it was originally sent, this is very rare, but it does happen to around 1% of our international oders. We notice that you've already contacted us and we have already re-sent the item, and have attempted delivery twice, 20/03/17 (10:19) and again on the same day (15:10). Please collect us to arrange delivery.


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