Product support AG - Complaint about Currys PC World - A Spokesman Said

Product support AG

Complaint about  Currys PC World  | ANSWERED

Currys PC World

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Stephen Mcclure


Product support AG

Complaint about Currys PC World

I have just looked at my bank statement to find I am currently being charged two product support fees, one for my TV and the other for my laptop. I asked for neither. This is almost 18 months now. I have found my laptop receipt and what seems to have happened is that there was a managers discretion deduction on the receipt of the product support amount, so I wouldn't notice it and only paid for what seemed the cost of the item. This is an absolute disgrace, I never asked for this, and never would. I havr just bought a tablet, am I going to have a third on the list!!! This is not an appropriate way to run a business. I want this to stop and my money back.

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Stephen Mcclure | 17/02/2017 12:23

Well I will save you the hassle, there is no signature. No verbal agreement to this. Just underhand sales now getting £150. I have seen various people getting refunds in the form of goodwill payments...or talking to the finance department. Can this be provided as I am not getting charged for something I never asked for, agreed to, signed, or was told I had to cancel.

KNOWHOW TOHELP | 17/02/2017 13:20 | VERIFIED

Sorry Stephen, due to the time frame that has elapsed since the purchase, there is not refund entitlement. We may refund some payments where customer have contacted us close to the cut of date, however as your agreements are 18 months old this would not be possible. I would recommend you contact the bank to complete an indemnity form, this allows them to further investigate for you. - Leanne S

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