Complaint about ERV Travel Insurance | AWAITING RESPONSE
Complaint about ERV Travel Insurance
To who this may concern, I booked a holiday around August 2016 to Jamaica and was still covered by ERV Travel insurance, but as i found out i was pregnant and am unable to fly due to Zika Virus, i have had no other option but to cancel my holiday as ERV told me i would be covered when i phoned up in December. They sent me claims form out which i have signed and sent back to get a letter back to say it has been declined as i am not covered and for this to go through i would need to have a illness before. I then called them and spoken with Eric on 8/02/17 who told me to get medical evidence of when the pregnancy was first ever stated which i rang the hospital and booked a appoint with them which was the 5/01/17 (my first ever appointment) and he also needed cancellation details of the holiday. I have phoned today (16/02/17) so i can send the details needed over which he has stated he asked for completely different documents which he has not asked for as i now have the recording of the phone call.
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