£30 taken with no authorisation - Complaint about Currys PC World - A Spokesman Said

£30 taken with no authorisation

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Kayleigh Collyer

17/02/2017

£30 taken with no authorisation

Complaint about Currys PC World

I bought a laptop a year ago and have noticed that £30.00 has gone out of my account this month, titled 'Currys Know' I still have the receipt and my agreement for the £5.50 for cover but NOWHERE is there an agreement for £30.00. I expect any future payments to be cancelled and the £30.00 to be refunded. Thank you

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KNOWHOW TOHELP | 28/02/2017 09:43 | VERIFIED

Hi Kayleigh, I do believe the payment in question is for your KNOWHOW Cloud service renewal (Jan 2017). Upon signing up to the service you are required to input your financial details and are advised that on 2/3 occasions that the service will automatically renew yearly unless cancelled. Are you wishing to cancel the Cloud storage service? Please be aware that any data contained in your cloud>

KNOWHOW TOHELP | 28/02/2017 09:43 | VERIFIED

will be deleted upon cancellation - Shaun


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