Pre booked slots - Complaint about Merlin Annual Pass - A Spokesman Said

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Complaint about  Merlin Annual Pass  | ANSWERED

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winifred mongan


Pre booked slots

Complaint about Merlin Annual Pass

We had bought merlin passes last week 10th of February to go to London aquarium, London eye and shrek's adventure for my sons birthday on the 18th travelling for 2 hours on a train to get there to then find out that you have to pre book a time slot which none of this is stated on the merlin pass website when buying them a week ago. So after travelling to London for all this we ended up with two boys on tears because we had to go home again cause only available slot was 7pm when there supposed to be in bed anyway and even if we did do 7pm slot we still had to get on a train for 2 hours so my sons wouldn't of been in bed till ten. I thought the point of having a merlin pass was to avoid all of this I have lost out on 60 pounds on train tickets. It is not stated clearly on any of the websites that you must pre book slots I have had merlin passes before and never had this problem always went straight in without a problem. Im just so angry that my sons birthday has been ruined because your policy is not clearly stated on all websites especially when buying a pass. If I could I would cancel the 4 passes I have as the only reason I bought them was for my sons birthday today and we didn't even get to do the main thing he wanted its a complete joke

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Tim Wenmouth | 20/02/2017 15:24 | VERIFIED

Dear Winifred, We are sorry to hear about your experience when using Merlin Annual Passes last weekend. May we kindly ask that you forward your comments to us directly at [email protected] Regards, Merlin Annual Pass Team

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