Cleaning fee - Complaint about Goldcar - A Spokesman Said

Cleaning fee

Complaint about  Goldcar  | ANSWERED


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Anthony McGrath

19/02/2017

Cleaning fee

Complaint about Goldcar

I had the full to full fuel contract however I was required to pay a deposit of 116 Euro for the fuel which would be reimbursed when I returned the car full. I have just received my deposit back and 30 Euro has been deducted.i rang the Goldcar office and I was informed that I was required to pay a cleaning fee as the car was excessively dirty. Now considering I drove the car from the airport and parked it and then drove it back again to the airport I do not think the car could be that dirty. Therefore I find this charge to be wrong and I would like it refunded.

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Victoria Rumside | 22/02/2017 11:48 | VERIFIED

Dear Anthony, Vehicles are seldom returned to us in a spotless condition but we do expect them to be reasonably clean. Where additional cleaning is required an extra charge is incurred. This is in line with our Terms & Conditions. We always send customers photographical evidence to support the charge. If you didn't receive an email from our side, please contact us and we will revise this. Thanks


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