YOU TOOK MY MONEY AND NEVER DELIVERED!!! - Complaint about Groupon - A Spokesman Said

YOU TOOK MY MONEY AND NEVER DELIVERED!!!

Complaint about  Groupon  | AWAITING RESPONSE


Groupon

0 stars

No. 181 of 842 in Shopping

Want to resolve an issue with Groupon?

Make a complaint


Or simply share your experience

Write a review

SAVE £££s ON YOUR HOUSEHOLD BILLS

Compare & switch

User photo

Hadya Alalawi

19/02/2017

YOU TOOK MY MONEY AND NEVER DELIVERED!!!

Complaint about Groupon

I bought an item from Groupon on the 6th of Feb, and i was asked to put my address manually so i did, for some reason your website changed it to a different door number and i was unable to change it online so i contacted your costumer service immediately to ask for help, they did nothing! the woman said she was sorry but couldn't do anything and that i should have the correct address in my details ( which i did!!!) i asked if i could be refunded she said no, she offered no help what so ever! she said once the delivery company is assigned they will contact me and i will be able to tell them to deliver it to the write address but i was never contacted, the company left the item at the front porch of the WRONG ADDRESS when it should've been signed for. I dont know where it left it and i paid 40 pounds for a product i never received! what a mess!!!! i'm writing so everyone knows what kind of service you provide and by new consumer laws 2015 it is your responsibility to make sure goods are delivered and you are liable for the service your courier company delivers. He left it in an unsafe area and that is your responsibility to rectify. i spoke to my neighbors and they said that they have received nothing! I want a full refund of my item and a compensation for making me go though all this stress. your costumer service as it stands is horrendous i will make sure people know what i've been through.

  • supporters 0
  • social reach 0

Groupon has not yet responded

  • Conversation with company (0)
  • User comments (0)


See previous messages


See previous comments


Please sign in to comment.
  • Reviews
  • Complaints

1 review of Groupon

Write a review
loader

81 other complaints about Groupon


loader