CSCS test passed, still no cards in site after six months, reason iexplicable - Complaint about Construction Helpline - A Spokesman Said

CSCS test passed, still no cards in site after six months, reason iexplicable

Complaint about  Construction Helpline  | CLOSED


Construction Helpline

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Zvonimira Poljak

20/02/2017

CSCS test passed, still no cards in site after six months, reason iexplicable

Complaint about Construction Helpline

My collegues had passed the test six months ago and they still haven't gotten their cards. I have been calling repeatedly and had sent at least ten e-mails. Every time a different person told me that the reason for not getting the cards was different. Once it was the address, second time it was the date of birth, third time they told me that the cards were issued and will be coming by the end of month but I did'n get any of it it in writing. After reading the reviews on their site I realized that CONSTRUCTION HELPLINE are not the providers of the education but service that just books for other companies. On the backside of educational materials that were given to my colleagues I found the number of the company that provided the education. The lady found the certificates in less than a minute and I send them by e-mail to CONSTRUCTION HELPLINE, but they still can't issue a duplicate of the cards. REASON INEXPLICABLE. All in all my conclusion is that people on the telephone lines do not know what they are talking about or how to help you and they would say anything just to get you of their backs (very politely). When you ask for a manager they wouldn't let you to speak with one. I can fully support any one of my complaints.

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Zvonimira Poljak | 07/03/2017 08:49

I would like to state that CONSTRUCTION HELPLINE has delivered the two cards they owed to my company. I'm grateful to the person who took the time and a lot of effort to deal with my complaint, one of the managers. He was the only person, among others who took me seriously and I'm sorry that I can't mention his name here. There is sth seriously wrong with their company's way of doing business.I was lucky to find Mr Wasim and persistant enough to persue my company's interests.


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