Disappointing Full Manufacturers service - Complaint about Evans Halshaw - A Spokesman Said

Disappointing Full Manufacturers service

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Paul Harper

20/02/2017

Disappointing Full Manufacturers service

Complaint about Evans Halshaw

Initially rang Evans Halshaw Walsall for details on their full service , but a as no one got back to me with info I decided to get a quote and book on their online site . I selected a Full manufacturer service for which I was quoted £261.88 Being as my focus is nearly 8 years old I thought it would benefit from a good thorough dealership service . However on the day of service I was left very disappointed as when I was shown the service report the only actual replacement work that had been done was to the oil filter , oil change and apparently the Odour or cabin filter ( however that is dubious as when I asked on phone before collecting if cabin filter had been changed I was told no ) I have had dealership FULL services done on cars in the past & had far more work done than at Evans halshaw Walsall . There wasn't even any evidence of greasing of doors etc . If this is their idea of a manufactures type service then I'm afraid they have fell way short of the mark when it comes to comparing what you get for your money at other garages . I have made a complaint to Evans Halshaw via email and am yet to receive a reply . Had there been more transparency as to what you get for your money , either by personal reply on their online booking then I could of made an informed choice and wouldnt have bothered spending £261.88 just for an oil change a couple of filters and the usual checks

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