Lied on a number of occasions - Complaint about Alpharooms - A Spokesman Said

Lied on a number of occasions

Complaint about  Alpharooms  | AWAITING RESPONSE


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Sophie Donnelly

20/02/2017

Lied on a number of occasions

Complaint about Alpharooms

I booked a hotel in the wrong country to join my family on a big holiday. To the cost of £1005. They said they're call back in 2 hours. Nothing. Callled back, no information anywhere, guy kept lying about why I didn't get a call back and was caught out. He said they're speak to a supervisor and for me to call back in one hour and ask for Benjamin, (his name apparently, considering the call center is in Asia I doubt it). Called back got out through to Benjamin and it was another guy with a totally different voice who knew nothing. Got through to supervisor. Supervisor said he called hotel chain who refused to transfer booking and explained the situation to hotel. Asked him to repeat this and said I was recording, sunnenly I am out on hold for an age... Called hotel, they said up to alpharooms not them! Although non refundable, an easy mistake to make and they would make more money out of us as the other hotel is cheaper! They didn't even call and ask as the hotel chain, we did and we're told that they would say yes but need alpharooms consent! They have ruined a family holiday that we have saved hard for just because they won't ask a quick question for us. We are devestated. I called back and was passed to Benjamin

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