Slow/no comms - 2 faulty beds - 2 days wasted - still unresolved - Complaint about Bedroom World - A Spokesman Said

Slow/no comms - 2 faulty beds - 2 days wasted - still unresolved

Complaint about  Bedroom World  | AWAITING RESPONSE


Bedroom World

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Leo Stavropoulos

21/02/2017

Slow/no comms - 2 faulty beds - 2 days wasted - still unresolved

Complaint about Bedroom World

First bed arrived damaged, took 24hrs to receive email back. I had asked for a 50% discount to settle the whole matter, which as ignored. Was offered redelivery 5 days after initial delivery. I explained this was inconvenient and that we would be sleeping with a mattress on the floor in the meantime. I reluctantly accepted as we wanted to resolve the issue and actually wanted the (new) product we paid for in our new home. Today the "new" bed arrived, also damaged although the damage is admittedly less visible than on the 1st bed. This has meant a waste of 2 further trips for the delivery guys (one to bring the 2nd bed, another to pick up the 1st one) and for them to pick up a bed that they cannot sell. This point was even made by the driver who came to pick it up - he also pointed out that they delivered a mattress recently that had the plastic come off and become a bit dirty and the customer was given £80 refund. So why couldn't they just give me 50% off on the initial bed and call it a day? Utterly stupid and wasteful in terms of time and money for them and me. Now I am getting no response from them at all - there's no number to call. Appalling!

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