Complaint about A Shade Greener | ANSWERED
Complaint about A Shade Greener
Following from a complaint posted on 17th Jan regarding rude call centre staff, I received a call from their office to discuss this on the 8th Feb where I was paid lip service to my complaint. They were not interested at all which just demonstrates further how endemic the incompetence and arrogance of their staff is ingrained within the company. I did report that a fault identified on the 18th Jan by the engineer as requiring a return visit was still outstanding, showing another example of how inept the company is in dealing with its customers. An engineer visit was booked for the 22nd Feb to rectify this fault. I was informed that I would receive a message on the day from the engineer informing me of the expected time of arrival. After waiting in all morning and having received no confirmation by 2pm on the afternoon of the 22nd that an engineer would be attending, I contacted the office. I was informed that an appointment had been placed on the notes but no appointment had been booked with the engineer. Once again showing utter contempt for the customer and incompetence by the useless idiotic staff in the office. Maybe the company would be better off employing Chimpanzees from the zoo, as the current office staff I have had the misfortune of encountering appear to have the brain capacity of 1st generation omoeba. Once again I will receive the obligatory response "please contact the company to resolve this complaint" but when the staff are as incapable as they have demonstrated so far, this will once again be a pointless exercise other than for wasting people's time.
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Jon Lander | 17/03/2017 05:57
A Shade Greener | 18/04/2017 14:38 | VERIFIED
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| 16/03/2017 23:55
| 16/03/2017 23:55
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