ROBBED BY "PRODUCT SUPPORT AG" - Complaint about Currys PC World - A Spokesman Said

ROBBED BY "PRODUCT SUPPORT AG"

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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J Williams

23/02/2017

ROBBED BY "PRODUCT SUPPORT AG"

Complaint about Currys PC World

I have just had occasion to go through historic transactions and find that since 12th May 2014 I have had an amount of £10.50 withdrawn from my account each month. I have purchased various goods from Curry's in the past and always been happy to do so, I have a policy that I never take product support packages when purchasing goods and the only vague recollection I have was when I purchased my laptop being told that there was a free 1 month protection as part of purchase. I am horrified to discover that I have had this amount taken out of my account on a "debit card" transaction each month for 34 months for a policy which I have not purchased nor desired in the first place. I am disgusted with this as a business practice, and find in searching now that your company seems to do this as matter of practice - I have not and do not authorise this amount to leave my account and this must stop IMMEDIATELY and the 34 x £10.50's stolen must be returned. I have always been happy to shop with Curry's and it is my first choice when purchasing household goods but I shall never shop at Curry's again, I will never trust the company again and will certainly make sure that this story is told very widely. I can't believe that I have been a victim of this, I've heard of others but never thought it would happen to me!

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Currys PC World has responded

  • Conversation with company (10)
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KNOWHOW TOHELP | 17/03/2017 14:04 | VERIFIED

Hi Jan, no problems. Any disputed payment made would need to be made with your bank/card provider. I am showing that we provided you with Technical Support in 2014 on this Agreement. We provided a software repair by accessing your computer remotely under the disputed Service Agreement upon contact with our Technical Support Team. With this in mind and that the Service Agreement has been in place>

KNOWHOW TOHELP | 17/03/2017 14:05 | VERIFIED

Since the 10th of April 2014, and payments provided by your bank/card provider. We would refer you back to them if you dispute any authority to take funds from the account - Shaun


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