Treated like a thieft - Complaint about KIKO Milano - A Spokesman Said

Treated like a thieft

Complaint about  KIKO Milano  | RESOLVED

KIKO Milano

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Ainara Jauregui


Treated like a thieft

Complaint about KIKO Milano

I visited yesterday KIKO Milano shop in Westfield Stratford. I never bought from this shop before, but different people told me that products are very good. I went there looking for nail polish. I found the colour I liked, but the number was not very visible, so I asked one of the staff ladies to help me, she replied to wait a moment. I waited patiently for about 5 minutes but she never came back, so I opened one of the boxes that had the number I thought it was the colour I wanted, just to confirm that that was the colour. Immediately the security guy appeared behind me and said that I cannot open the box, so I said ok, I closed and left in it's place and kept waiting for the lady. During the time I was waiting the security guy was looking at me all the time, like if I was a thief or something, when I never said anything to him, and I did nothing illegal (just try to check that nail polish inside the box is the one I want, I usually do this before I buy anything). I get bored of waiting for someone to help me, and specially because I had this guy looking at me. I think they should treat their clients with a bit more of respect, we go there to buy, no to steal a £8 nail polish, for goodness sake! Well decision made never bought there and never will return to that shop in my life. And obviously, I expect at least an apology from their side, I don't deserve to be treated like that.

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Ainara Jauregui | 06/03/2017 10:25

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