warm home discount scheme - Complaint about Extra Energy - A Spokesman Said

warm home discount scheme

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michael wilson

25/02/2017

warm home discount scheme

Complaint about Extra Energy

I received a letter from Government dated Nov 2016 , ref M628123851, saying £140 would be in my a/c by 31/1/2017. It has not appeared as a credit on my a/c. I phoned E/E and was told they were busy and unused to this scheme etc. etc. and the money MIGHT/SHOULD be in my a/c by 31/5. WHY? This is utterly unacceptable as the large bills arrive in Dec. Jan. and Feb. which is why the money is aimed to be in a/c. by end of Jan.

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