Driver lazy no delivery didn't even look for house it was all on camera - Complaint about DPD - A Spokesman Said

Driver lazy no delivery didn't even look for house it was all on camera

Complaint about  DPD  | ANSWERED


DPD

3 stars

No. 4 of 35 in Delivery

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Scott Godwin

26/02/2017

Driver lazy no delivery didn't even look for house it was all on camera

Complaint about DPD

I have had no information about delivery of parcel then we got email out of blue it will be delivered between 12 and 1 but it was nearly 4 o'clock and i only found that out cause i had to complain to Argos the service from DPD has been worst ever. This is a small village so if he could have been bothered to get out of van and ask someone would have been easy were well known just behind red Catholic Church opposite Spilsby theatre look on google maps clear as a bell where we are. We have loads parcels delivered and its only ever DPD that just cant be bothered to look its terrible and this is the third item over some months and the third time they've jus took it back and say sorry cant find it. I do delivers worked for Amtrak if this was me not delivering parcels being lazy id have got sack. I just want what i paid for and a 9 quid 2 day delivery charge but guess none of you care about customers cause were on day 5. Can some one contact me and PLEASE let me no what the hell is going on, when will I get my parcel, this is appalling if its in Lincoln ill come get it Tommorro cause your just losing me days at work money for 2 day delivery hahaha all i got was um cant find house so instead of trying i left. So can you please let me no Sunday what's happening. If not I'm off to Argos to complain and i will bed getting a full refund this is worst service ive ever had spending 500quid. Please can you sort you drivers out or ill come and ill want to see company director or someone high up that actually cares about customer satisfaction. Its jus not good enough.

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Andy Webb | 02/03/2017 15:26 | VERIFIED

Hi Scott. I'm really sorry that you've hd a bad experience using our service. Please drop us an email to socialmedia@dpdgroup.co.uk and we'll look into into it for you Amy


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